Excellent customer service is a strategic component for ongoing business growth in the current competitive market. Customer complaints are a normal aspect of doing business for any company. Customer satisfaction and service are our top priorities at our company.

In our opinion, offering timely and effective service is crucial for both bringing in new clients and keeping hold of existing customers. In order to give our customers an improved experience, the company has developed a number of initiatives focused on delivering a better customer experience and an effective complaints redressal system.

A systematic approach has been developed in order to make the company's redressal mechanism more significant and efficient. This system would ensure that the redress sought is just and fair, and that it falls within the confines of the rules and regulations in place.

Framework for resolving customer complaints / grievances:

Level 1 – Branch-level Grievance Resolution

The customer can contact the company with inquiries and complaints, and the Branch Manager will respond by email or phone. The customer may also personally go to the branch office and file a written complaint with the Branch Manager in the branch's readily accessible complaint register. On registering the complaint customer shall be granted a Reference number for the complaint registered with the company for future interaction.

Level 2 - Grievance redressal framework at Head Office

Customers may send feedback or complaints via the following methods between 9:00 am and 5:00 pm, Monday to Friday, if they are not happy with the resolution offered by the local branch office (except on national holidays)

• What’s app on 9487610801


• Email us at customercare@thangamcapital.com


• Write to us at the below mentioned address:

CUSTOMER CARE DEPARTMENT

THANGAM CAPITAL PRIVATE LIMITED,
KALVIKENDRA COMPLEX
NO.341, SALAIAGARAM VIA KOLIYANUR
VILLUPURAM -605103.

Level 3 – Escalation

In case the complaint is not resolved within the given time or if the customer is not satisfied with the solution provided, the customer can approach the Complaints Redressal Officer.

The name and contact details of the Complaint Redressal Officer is as follows:

MR. S. THANGAM SANTHOSH

COO/ EXECUTIVE DIRECTOR
KALVIKENDRA COMPLEX
NO.341, SALAIAGARAM VIA KOLIYANUR
VILLUPURAM -605103.
Email id – admin@thangamcapital.com
CONTACT NO: 04146-249069

We guarantee that all letters and emails sent through this route will receive a response within 5 working days of receipt. The client may appeal to the Officer-in-Charge of the Regional Office of the Department of Non-Banking Supervision of RBI, within whose jurisdiction the Registered Office of the company lies, if the complaint or dispute is not resolved within a month. General Manager, Department of Non-Banking Supervision, Reserve Bank of India, Fort Glacis, Chennai, contact information is provided below.